Cover Letter/Resume

Valerie Nagle
1480 Morton Circle Apt. D
Claremont, CA 91711
801-471-4390
ballroomrose@gmail.com

11/9/11

Isaay.com
34.200030 -118.491434

Van Nuys, CA, 94106, us

Dear Mr. Shar:

I am inquiring after the internship position available. Having worked at a number of jobs where organizational and public relations skills are necessary, I am uniquely qualified for this position. My past four years have been as a customer service/communication specialist. Most recently I worked as a Customer Service Specialist at Certiport.Inc where I assisted customers via telephone with software problems, general information, password troubles, center locations, etc.

I am very interested in fashion and photo editing, so the photo shoot and blog portion of the internship are very alluring to me. I currently maintain multiple blogs which I would be happy to show you during an interview.

I hope to meet with you soon to discuss this wonderful opportunity in person. Thank you so much for your time and consideration.

Respectfully yours,

Valerie Nagle

Valerie M. Nagle

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4463 Bridgestone Dr. Pleasant Grove, Ut 84062
Cell: (801) 471-4390
E-mail: Ballroomrose@gmail.com

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EDUCATION:

Utah Valley University:

· Pursuing a Bachelor of Science In Movement Studies with a Ballroom Emphasis--2014

· Associates in Science: Ballroom emphasis – April – 2011

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WORK HISTORY:

Customer Support Specialist: Certiport Inc. 2011

· Composed emails to testing center administration, teachers, and test candidates containing

solutions to exam software malfunction, website navigation, username/password problems, general

information, and Certiport Inc. company policies.

· Answered calls dealing with general software support, website navigation, testing center locations,

general information, etc.

· Conducted customer satisfaction surveys

· Fulfilled receptionist duties during the receptionist’s lunch breaks.

· Notified management when website and other adjustments needed to be made.

· Proctored Certiport Inc. exams (Microsoft, Adobe, Autodesk, Etc.)

· Recorded common problems, and customer concerns onto the Certiport System.

· Assisted in testing center and test candidate communication.

Sales Associate: Sally Beauty Supply 2008-2010

• Provided excellent customer service by greeting each customer, handing them a flyer, asking them if the needed help finding anything, and making sure they were able to find what they were looking for.
• Informed customers about product purpose and usage
• Assisted in unloading, labeling, and shelving product
• Participated in store inventory procedures
• Helped customers via phone in answering questions about product usage
• Assisted in Phone orders and Salon orders
• Cashiered including but not limited to: entering coupons; and selling club cards, the item of the month, extended protections, and product add-ons.
• Worked as both an opener and closer including but not limited to: paper work, balancing the register, organizing receipts, and store upkeep (mopping, sweeping, window washing, etc.)
• Assisted in training multiple employees on closing procedures and cash register functionality.
• Filling in for various employees